Refunds & cancellations

Last updated: 21 October 2026 (online payments added)

Print orders are made to order from your own files, so we keep this simple and fair.

Changing or cancelling an order

Before printing starts: call or WhatsApp 90929 66177 with your order number. We will change or cancel it at no cost. Your tracking page shows when printing has started.
After printing has started: the order can no longer be cancelled, because the pages are printed for you alone. You pay for the work already done.
We may cancel an order if a file cannot be printed (for example a damaged file) or breaks our terms. We will call you first.

Depending on the choices offered at checkout, you pay when you collect or on delivery, pay the full amount online, or pay an advance online and the balance when you collect or on delivery.
Online payments are processed securely by PayU (UPI, cards, net banking). We never see or store your card or bank details.
If an order you paid for online is cancelled before printing starts — by you or by us — we refund the full online amount to the same payment method through PayU. Refunds usually reach you in 5–7 working days, depending on your bank.
If printing has already started, the cost of the work done is kept from any advance, and anything left over is refunded the same way.
An online order that is not paid within 48 hours is cancelled automatically; nothing is charged.
If money was taken but your order still shows "Awaiting payment", call us with your order number — we will check it with PayU straight away.

Please check your prints when you collect them, or within 2 days of delivery, and tell us about any problem.
If the mistake is ours — wrong pages, wrong settings, missing pages, a printing defect or a binding fault — we will reprint it free of charge, or give you a refund for the affected part if you prefer.
Refunds are given in the way you paid (cash or UPI at the counter) within 7 working days.

Mistakes in your own file (spelling, layout, wrong file uploaded).
Settings you chose (for example single-sided instead of double-sided).
Small colour differences between your screen and paper, or low-resolution images in your file.

DreamPrintz, 2/264, Ganapathi Nagar, SN College Road, Perungudi, Madurai – 625022. Phone or WhatsApp 90929 66177. Monday to Saturday, 9 am – 9 pm.